SALES CONDITIONS
Thank you for being part of the TASDA world.
The present Sales Conditions together with the Rules of use of the web www.tasdashop.com will regulate expressly the relation of purchase and sale between tasdashop.com and the USER of the web who acquires articles of the brand TASDA in the domain tasdashop.com (from now on called the COSTUMER).
The purchase of Products of the brand TASDA through its web page, entails the express acceptance without reservations of any kind, of each one of the present Sales Conditions. The acceptance by the CUSTOMER of these conditions is regulated by the on-line acceptance of these conditions by means of the procedure of clicking on the button provided for this purpose when making the purchase, in which “Pay safely” appears.
Any modification to these Conditions of Sale will be notified to the CUSTOMERS on the web tasdashop.com
TASDA PRODUCT
All TASDA creations are made with the highest quality. We create original, elegant and versatile pieces. We work with dedication to offer the best design, the best quality and durability in all our products. For this reason, TASDA studies and analyses all its materials and fabrics to offer a quality product without leaving aside a different and unique design of the brand.
PRODUCTS AVAILABILITY
The CUSTOMER is entitled to know the essential characteristics of the Products he wishes to purchase before placing an order. In this way, TASDA informs the CUSTOMER that the photographs and the descriptions of the Products on sale, are not contractual, being only illustrative, and do not compromise TASDA, who, taking into account the state of technology, does everything possible to ensure that the colours and shapes shown by the Products in the photographs exhibited on the Web are faithful to the originals, without avoiding variations in the colours and shades presented, due to technical limitations and depending on the monitor on which they are displayed.
All orders placed by the CUSTOMER are subject to the stock of the Product and its availability.
If the order is composed of a single article and it is not available, the CUSTOMER will be informed to the e-mail that had designated when registering on the web www.tasda.es and will be able to change his purchase and to replace the above-mentioned article for another available one in the online store of an equal or major amount to the initial one or to wait between 4-6 weeks to that the exhausting article is replaced.
If the order consists of several products and some of them can not be served, the customer may change your purchase and replace that article by another available at the online store of an equal or greater amount, or wait between 4-6 weeks to replenish the item sold out.
TASDA reserves the right to withdraw or modify any Product from the web at any time and/or it is content.
TASDA is not responsible for errors caused by the technical malfunction of the CUSTOMER internet connection service.
PRICES
All Product prices are expressed in Euros and include VAT. Also, you can change the currency for the US and also include VAT
The prices of the Products do not include shipping and delivery costs.
There are cases in which shipping is free and others in which this service must be paid. See the section SHIPPING + RETURNS
Once the CUSTOMER has selected the products he wishes to purchase and, before proceeding to pay for them, a final summary will be presented identifying the product/s purchased and their total price (Taxes and transport included).
TASDA will try that all the information about the price of the Products is accurate, but without guaranteeing the absolute absence of errors. In case of an error in the price of a Product, TASDA will send an e-mail to the CUSTOMER indicating the correct price of the product and requesting the confirmation of the order. In case the CUSTOMER does not confirm the purchase of the product at the correct price, the purchase of the mentioned Product will be considered cancelled. In the event that TASDA is unable to contact the CUSTOMER, the order will be considered cancelled.
The price of the products will be the one indicated on the web and can be modified by TASDA at any time. Changes in the price of the products will not affect the amount of the confirmed orders.
PURCHASING PROCEDURE
For the acquisition of products on the web www.tasda.es, there are 2 options: Buying without registering or creating a customer account.
To proceed with the purchase of Products, the CUSTOMER will access the online store where he must add the product he wishes to purchase by selecting it and adding it by clicking on the icon “Add to Cart”.
At the end of the purchase procedure, you will be asked to click on the button “Finish Shopping”, which will confirm your order.
Once the CUSTOMER has completed the entire purchase procedure, he will receive an e-mail acknowledging receipt of his order. In this way, the purchase contract entered into between TASDA and the CUSTOMER will be considered to be fully and duly executed at the moment the order has been paid by the CUSTOMER and confirmed by TASDA by means of an e-mail to the e-mail account designated by the CUSTOMER. The order confirmation email will be sent once the CUSTOMER has placed the order according to the purchase procedure indicated on the web. The CUSTOMER must immediately verify the content of the e-mail and, in case of any error or mistake, must immediately inform TASDA by e-mail to info@tasdashop.com
SECURE PAYMENT
The CUSTOMER can pay the orders and shipping costs by credit card (Visa and Mastercard), PayPal or Apple Pay
If the form of payment adopted is a credit card, it will be done through the Secure Shopping Stripe payment platform. This payment system complies with the secure e-commerce standards adopted by the international card brands Visa and MasterCard to guarantee the buyer’s ownership.
Through this system, for the CUSTOMER to be able to buy with his credit card it will be essential that the bank that issued the credit card accepts the payment through Secure Sell. Therefore, if you have problems with your purchase, please contact your bank. Once the CUSTOMER has decided which Products to buy and has completed the steps of the purchase, another page will be assessed in a secure environment where the card number, expiry date and identification code (verification digits) must be entered. The next step is to check the ownership of the CUSTOMER and the verification of the purchase by the card issuer, which is done through the system determined by the CUSTOMER’s financial institution. If the CUSTOMER is identified and the purchase is verified, the transaction will be processed securely. Once the payment has been completed, the CUSTOMER can return to the website.
TASDA never has access to confidential information regarding payment methods.
SHIPPING AND RETURNS
We offer worldwide shipping.
Below are our Standard shipping rates that are fixed and calculated based on the average shipping cost for each product category. All products in their shipping category have similar dimensions, weight, and packaging.
We have standard shipping that can be free depends on the product, or we offer other ways for fast shipping that have another cost.
We want you to have the best service and experience on our website, so you can see this detail in the information chart of the product you want to buy.
When will I receive my order?
It takes us between 3 and 7 business days to process an order, after which we will ship it to you. The shipping time depends on your location, but you can estimate it as follows:
USA (For orders managed from this country): Between 5 and 8 business days
Europe (For orders handled from this continent): Between 5 and 8 business days
International: 10-20 business days
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This rate is not under our control and is the decision of your customs agency. Customs policies vary greatly between countries, so we recommend that you speak with your local authorities to clarify this point.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your submission, please contact us at info@tasdashop.com
I have received a wrong or damaged product. What do I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, email us to info@tasdashop.com within a week from the moment of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution asap!
RETURNS AND EXCHANGES
It is only possible to change an article for another of the equal or higher amount by paying the difference in price, within the first 15 days from the receipt of the article (during the Christmas period changes can be made until January 15). We do not refund the amount of purchases except in case of damage, although before sending an article is carefully reviewed to avoid such circumstances.
If you wish to return your purchase, please note that you have 15 days to do so and must follow the steps below:
1. Email us to info@tasdashop.com It is important that you include your order number and the reason why you are returning the item.
2. We will email you with the instructions to follow.
3. If you do not wish to exchange the product for another one, please note that we will make a Store Credit (valid for 1 year), which you can use in our store whenever you wish and be used in your next purchase.
4. Items must be returned unused, unwashed, undamaged and in perfect condition.
5. All items must be returned in their original packaging with all tags attached and in perfect condition. Returned packages must include all bags, wrappers, boxes and certificates included in the original packaging.
6. You must email us with photos of the wrapped product and your shipping number, so we can track it.
7. We will notify you by email when we receive the returned package. Please allow 7-10 business days to process the Store Credit, once the package arrives at our warehouse. We will try to do this as soon as possible. Once your return is approved and processed, we will mail you a Store Credit from the store. Shipping charges will not be refunded.
We reserve the right to refuse a return if the products are not in good condition, have been used or altered in any way, or if the original labels are missing.
Note: All shipping costs for returning an item must be paid by the customer.
Returns of Defective Products
Our goal is to ensure exceptional quality and finish in our pieces, our greatest demand is the selection of fabrics and materials of the latest trends and technology, exclusivity is the premise of the brand, so TASDA and the Quality Department are responsible for the product is in compliance with our standards to provide a quality product to our customers. That’s why our packaging team ensures that all products sold by our website are sent and packed with their corresponding packaging for each product to avoid any breakage of this during shipment,
In the event that the product is defective or tare, it must:
The CUSTOMER must contact within 72 hours of receiving the order at contacto@tasda.es attaching photos of the defective item and a purchase receipt (it is important that the photos are sent with natural light and in good focus). TASDA will examine them by the Quality Department and confirm the existence of defects or faults in them.
You will receive an email with the steps to follow for the return of the product,
All items must be returned in their original packaging with all labels attached and in perfect condition. Returned packages must include all bags, wrappers, boxes and certificates included in the original packaging.
You must return the Product to us at the address indicated in the email.
You must email us with photos of the wrapped product and your shipping number so that we can track it.
The return or replacement of the defective Product will be made as soon as possible and, in any case, within 15 days from the date, TASDA has sent an e-mail to The CUSTOMER with the confirmation of the return or replacement of the Product.
In the event that the Product cannot be replaced by an identical one, (per product sold out) the amount paid will be fully reimbursed to the CLIENT, including courier costs. Refunds will be made by bank transfer to the account provided by The CUSTOMER to TASDA.
FINAL SALE
All sale items are FINAL SALE. We are unable to process returns or exchanges.
If you have any doubt, you can contact us through our contact form or at info@tasdashop.com
PRIVACY POLICIES
WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
Identity: TASDA
E-mail: info@tasdashop.com
In accordance with current legislation on the Protection of Personal Data, TASDA. informs the user(s) (the “User(s)”) of the tasdashop.com Website (hereinafter the “Website”) about the Privacy Policy that will apply to the processing of personal data provided by the User, whether when registering on the Website by completing the registration form provided for that purpose, when subscribing to the newsletter, as well as during the purchase process or in the interactions with tasdashop.com
The User, when providing to TASDA. his personal data, will expressly consent by means of the mechanism enabled to the effect, that TASDA. can treat those data in the terms established in the present Policy of Privacy, which will constitute the legal base for his treatment.
WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?
TASDA may collect personal information from Platform Users, i.e. name, email address, postal address and/or telephone number when the user visits the Web, registers, places an order online or contacts tasda.es
In addition, TASDA collects all information relating to your navigation on the Web and your interaction with the brand.
The fact of not providing certain information indicated as obligatory may mean that it is not possible to manage your registration as a user or the use of certain functionalities or services available through the Web.
TASDA has adopted the necessary technical and organizational measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the treatment, in order to avoid, as far as possible and always according to the state of the art, its alteration, loss, treatment or unauthorized access.
FOR WHAT PURPOSE DO WE PROCESS PERSONAL DATA?
The personal data that you provide us with and those that you provide at any time will be included in an automated file for which TASDA is responsible for the following purposes:
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To manage your registration as a user in our platform.
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To develop, fulfil and execute the contract of sale celebrated after having acquired products from tasdashop.com
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To inform, process, manage and send your order (and eventual return) as well as the completion of the contract of sale of the products you have purchased.
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To contact you by e-mail, phone calls, SMS or other equivalent electronic communication means, regarding updates or informative communications related to the contracted functionalities, products or services, including security updates of the platform, whenever it is necessary or reasonable for its execution.
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To attend and follow up on the queries and requests that you address to us through our customer service or in our stores.
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To provide you with information about the products marketed by TASDA, as well as any other complementary information, including in relation to such products, the sending of future commercial and advertising offers through any available communication channel, including SMS messages to mobile phones, e-mail, etc.
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Elaboration of user profiles.
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Carrying out market studies and statistics on our products.
HOW LONG WILL WE KEEP THE DATA?
The personal data provided will be kept as long as the commercial relationship or the one that originated the treatment is maintained. If you decide to cancel your personal data, they may be kept in our databases for the periods of time stipulated by the law in order to comply with tax and accounting obligations and will be deleted once these legal periods or those that apply have expired.
NEWSLETTER SUBSCRIPTION
If you authorize your subscription to the tasda.es Newsletter, we will provide you with information about our products and services, through various means such as, among others, e-mail, any other equivalent electronic communication means, such as SMS.
Subscribing to the tasda.es Newsletter may involve the use of your personal data to provide you with personalized advertising related to our products and services through e-mails, SMS, or other electronic means of our own or of third-party partners. In order to improve our service to you, we inform you that the personal data related to your purchases in our online and physical stores, tastes and preferences may be used for the purpose of analysis, generation of usage profiles, marketing studies, quality surveys and improvement of the interaction with our customers.
Preferences regarding the sending of such commercial communications through My Account.
You may also unsubscribe from our newsletters by following the link provided in each newsletter and following the instructions provided.
WHAT ENTITLES US TO PROCESS THE DATA?
The legal basis for the treatment of your data as a client is the contractual relationship established by having acquired products from TASDA and the fulfilment of the commercial, fiscal and accounting obligations.
The communication of offers and promotions, the sending of publicity by any means of communication, as well as the elaboration of profiles and the transfer of your personal data to third parties, are based on the express consent that is requested.
TO WHICH THIRD PARTIES CAN WE COMMUNICATE THE DATA?
In order to offer you a quality service, TASDA… is obliged to provide certain data of its users to other companies that collaborate with the provision of the service (carriers, financial institutions, courier companies, communication delivery companies, profiling companies, etc.). In all cases, the data provided are those strictly necessary for the specific activity to be carried out.
By accepting the present Privacy Policy, you expressly authorize TASDA to transfer the personal data you provide to other companies of the group or third party collaborators of TASDA.
In any case, third parties with whom certain personal data are shared will have previously accredited the adoption of technical and organizational measures appropriate for the proper protection of such data.
TASDA does not sell customer data to third parties.
WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?
The User may exercise his or her rights of access, rectification, suppression and opposition, as well as the limitation and portability of his or her data in compliance with the provisions of the current data protection regulations. The exercise of these rights must be made by means of a written communication signed by the owner of the data, indicating his address, attaching a copy of his National Identity Document or other supporting documents, and addressing TASDA at the e-mail address info@tasdashop.com
Likewise, the User will be able to oppose to the sending of commercial communications from TASDA and to withdraw his consent without affecting the legality of the treatment of his personal data with other purposes.
TASDA informs its Users of the possibility of lodging a complaint with the Data Protection Agency in the event that they believe they have not been properly assisted in the exercise of their rights under this section.
DO WE USE COOKIES?
Yes!
Cookies are small files that a site or its service provider transfers to your computer or device through your web browser (if you allow it) and other similar technologies like beacons, tags, and scripts. We use cookies and other technologies to remember your settings and language preferences, track users’ movements around the website, and remember and process the items in your shopping cart.
You can withdraw your consent to our use of cookies using your browser settings or your device’s limit ad tracking settings. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. For more information about how we use cookies and similar technologies and how to manage them.
BE UNIQUE, WEAR TASDA!
