We offer worldwide shipping
Below are our Standard shipping rates that are fixed and calculated based on the average shipping cost for each product category. All products in their shipping category have similar dimensions, weight, and packaging.
We have standard shipping that can be free depends on the product, or we offer other ways for fast shipping that have another cost.
We want you to have the best service and experience on our website, so you can see this detail in the information chart of the product you want to buy.
When will I receive my order?
It takes us between 3 and 7 business days to process an order, after which we will ship it to you. The shipping time depends on your location, but you can estimate it as follows:
USA (For orders managed from this country): Between 5 and 8 business days
Europe (For orders handled from this continent): Between 5 and 8 business days
International: 10-20 business days
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This rate is not under our control and is the decision of your customs agency. Customs policies vary greatly between countries, so we recommend that you speak with your local authorities to clarify this point.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your submission, please contact us at [email protected]
I have received a wrong or damaged product. What do I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, email us to [email protected] within a week from the moment of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution asap!
RETURNS AND EXCHANGES
It is only possible to change an article for another of the equal or higher amount by paying the difference in price, within the first 15 days from the receipt of the article (during the Christmas period changes can be made until January 15). We do not refund the amount of purchases except in case of damage, although before sending an article is carefully reviewed to avoid such circumstances.
If you wish to return your purchase, please note that you have 15 days to do so and must follow the steps below:
1. Email us to [email protected] It is important that you include your order number and the reason why you are returning the item.
2. We will email you with the instructions to follow.
3. If you do not wish to exchange the product for another one, please note that we will make a Store Credit (valid for 1 year), which you can use in our store whenever you wish and be used in your next purchase.
4. Items must be returned unused, unwashed, undamaged and in perfect condition.
5. All items must be returned in their original packaging with all tags attached and in perfect condition. Returned packages must include all bags, wrappers, boxes and certificates included in the original packaging.
6. You must email us with photos of the wrapped product and your shipping number, so we can track it.
7. We will notify you by email when we receive the returned package. Please allow 7-10 business days to process the Store Credit, once the package arrives at our warehouse. We will try to do this as soon as possible. Once your return is approved and processed, we will mail you a Store Credit from the store. Shipping charges will not be refunded.
We reserve the right to refuse a return if the products are not in good condition, have been used or altered in any way, or if the original labels are missing.
Note: All shipping costs for returning an item must be paid by the customer.
Returns of a defective product
Our goal is to ensure exceptional quality and finish in our pieces, our greatest demand is the selection of fabrics and materials of the latest trends and technology, exclusivity is the premise of the brand, so TASDA and the Quality Department are responsible for the product is in compliance with our standards to provide a quality product to our customers. That’s why our packaging team ensures that all products sold by our website are sent and packed with their corresponding packaging for each product to avoid any breakage of this during shipment, in the event that the product is defective or tare, it must.
The CUSTOMER must contact within 72 hours of receiving the order at [email protected] attaching photos of the defective item and a purchase receipt (it is important that the photos are sent with natural light and in good focus). TASDA will examine them by the Quality Department and confirm the existence of defects or faults in them. You will receive an email with the steps to follow for the return of the product,
All items must be returned in their original packaging with all labels attached and in perfect condition. Returned packages must include all bags, wrappers, boxes, and certificates included in the original packaging. You must return the Product to us at the address indicated in the email.
You must email us with photos of the wrapped product and your shipping number so that we can track it. The return or replacement of the defective Product will be made as soon as possible and, in any case, within 15 days from the date, TASDA has sent an e-mail to The CUSTOMER with the confirmation of the return or replacement of the Product. In the event that the Product cannot be replaced by an identical one, (per product sold out) the amount paid will be fully reimbursed to the CLIENT, including courier costs. Refunds will be made by bank transfer to the account provided by The CUSTOMER to TASDA.
FINAL SALE
All sale items are FINAL SALE. We are unable to process returns or exchanges. If you have any doubt, you can contact us through our contact form or at [email protected]
BE UNIQUE, WEAR TASDA!
